WINERY TASTING ROOM AND EVENT SERVER

 

COMPANY BACKGROUND:
Founded in 1980, The Winery at Wolf Creek is a vineyard and winery in Copley Township, Ohio that strives to showcase its agricultural heritage in a relaxed country atmosphere.  The winery maintains almost 12 acres of vineyard on 35 acres just 5 miles west of Akron Ohio.  

 

POSITION SUMMARY:
We are seeking an hourly Tasting Room & Event Server  

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The Winery at Wolf Creek is seeking part-time servers who can provide a high level of professional customer service in our Tasting Room and rental space.   Candidates must be professional and courteous with a diverse customer base, have attention to detail, and deliver consistent, high-quality service for guests.  Must be available evenings and weekends.

 

RESPONSIBILITIES:

• Create a memorable experience for all guests who enter the property through a high standard of customer service

• Build relationships with guests to maximize sales 

• Creates opportunities to sell other event services and experiences offered on the property

• Provide guests with the background information on our wines and the history of the winery

• Assists guests with beverage selection demonstrating product knowledge of available beverages

• Pour, prepare, and serve a variety of wine, beer, and spirits in a responsible, friendly, and professional manner

• Ensures age requirements and monitors alcohol consumption

• Perform opening and closing duties as assigned or directed included but not limited to:

  • Pre & post event cleaning: vacuuming, cleaning windows, restrooms, floors, and arranging, stacking, or moving tables and chairs, spot cleaning carpet or walls, wiping down tables and chairs, counters, bar area

  • Stocking bar and replenishing with appropriate beverages, glassware, garnishes, etc., and maintaining inventory

• Handles a cash drawer accurately and proficiently ensuring appropriate charges are billed correctly for each event

• Works cooperatively with co-workers, management, owners, and clients

• Takes direction, coaching, and feedback from supervisors

• Is a problem solver and handles situations appropriately as they arise

• Maintains a positive and professional attitude in potential high stress/pressure situations

 

EDUCATION & QUALIFICATIONS:

• Must be 21 years of age or older

• Serving or bartending and wine-related experience helpful but not required

• Proficient on the computer (familiar with POS systems, Microsoft Office)

• Excellent oral communication & presentation skills

• Strong organizational, problem-solving, and analytical skills

• Ability to manage priorities and workflow

• Professional appearance and demeanor

• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm

• Excellent customer service skills

• Reading, writing, basic math skills required

• Demonstrated ability to calculate figures and amounts such as discounts, and percentages

• Ability to understand and follow written and verbal instructions

• Ability to lift, squat, and move 40 pounds multiple time during a shift

• Ability to stand and be on your feet for your entire shift

• Must be able to work evenings and weekends

COMPENSATION

• Minimum wage with tips

• Job training and professional development opportunities